In the CAPE Group's online customer portal, your customers have direct access to all relevant information, including transport information.
The logistics sector faces many challenges. Including, among other things, raw material shortages, congestion of traffic networks and extreme diesel prices. Due to these challenges, the focus is currently not on outbound logistics. Surprising. Because on the other hand there is a growing pressure to deliver goods faster with a great need for good information facilities. The expectations of this information are increasing, because we are becoming more and more accustomed to the track-and-trace service of companies such as bol.com, Amazon or flash delivery companies such as Gorillas. Communicating real-time information is increasingly becoming the norm rather than a unique selling point.
A challenge that led Mammoet Road Cargo, among others, to decide to develop an online Customer Portal together with the consultants from CAPE Group, which gives customers direct access to all relevant transport information.
In the collaboration, CAPE Groep and Mammoet Road Cargo form a close-knit team that looks for solutions and possibilities together. At the start of the project, there was still a lack of clarity about which information is relevant to customers and how we should display this information.
To onboard the first major customer, we visited the head office in Italy. There, we worked a day with the system, together with the logistics team, to master all the ins and outs. This also generated a lot of valuable feedback that we could immediately process to make the system even more user-friendly. Nowadays, full use is made of the customer portal MRC-Connect daily, and the benefits are already very noticeable. We will devote the upcoming weeks connecting our top 75 relations to the platform.
After connecting the largest accounts, the further development of the customer portal will start. A number of modules will be added in steps. Of which order enrichment will now be the first. In this module, customers will be given the opportunity to add information to transport orders. For example, additional address information or loading and unloading instructions. In addition, we can issue tasks to our customers via a to-do list when we miss something, such as an unloading reference.
During the preparation phase, we spoke with two other parties. One quickly fell off, so we compared CAPE's offering and approach with one other party.