CAPE Systems Integration, an expert in digital transformation, has been named Mendix Certified Support Partner by Mendix.
This status is granted by Mendix to partners who have precisely the right people, know-how, tools and processes to manage Mendix applications at the highest level. It demonstrates to the clients of CAPE that they have a a certified support and management department they can rely on 24/7/365. This status proves that the CAPE organization has the right people and expertise to continue delivering added value even after finalizing a project. As part of the certification Mendix looks at the investments in support resources and the support infrastructure, such as ticketing systems and call center possibilities. In addition, partners are also assessed on their internal processes and procedures, such as incident, change and release management, reports on SLAs and customer satisfaction.
Rob ter Brugge, CEO of CAPE, is proud of the certification: “CAPE has been a Mendix partner from the very beginning and is also a strategic partner. Many of our customers use Mendix as a business-critical application in combination with eMagiz (a platform on which all integrations are concluded). In addition to being innovative, applications and integrations must be robust and reliable and easy to develop. Partly for this reason, we have heavily invested in the past few years in a support and management department which supports our customers 24/7/365 with proactive monitoring and continuous development of the systems. This certification is a recognition of our efforts”.
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